Oticon Sucks Customer Reviews and Feedback

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Oticon is a hearing aid manufacturer based in Copenhagen, Denmark. It was founded in 1904 by Hans Demant, whose wife was hearing impaired. The company claims to be the world's second-largest manufacturer of hearing aids, and uses a management style known as "Spaghetti Organization" introduced by Lars Kolind under his leadership between 1988 and 1998.


An unhappy Oticon hearing aid user wrote the following review with the title: Oticon hearing aids are the worst I have ever owned

Have been wearing hearing aids for 30 years and always had siemens prior to this last set every single pair of siemens still works, they were usually only upgraded after 5-6 years because of the new technology available. 3 years ago I got oticons, not sure which model now but they were crappy right from the get go. They were definitely top of the line aids though, not bottom end lousy sound quality and they did not make it. The first summer without having issues, they live in the heater box at my house, I am also in Arizona where it is hot but dry and they have had repeated issues. They are total junk and I will never purchase another Oticon product or any of their affiliated lines. I need new aids and will probably be going back to Seimens because they have been extremely reliable. Just wanted to share my experiences in case someone is doing research on new purchases.

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Former Employee - Anonymous Employee says

"They have a point system. If you are late clocking in no matter what you get 1/2 a point. If you are late clocking in for lunch you get 1/2 a point. If you call out or get sick it’s 1 point. You only get 2 points during your first 90 days and then your fired. If you do not book enough appointments they WILL FIRE you without warning. There is no grace period. They fired people after two weeks of starting & fired me after a month. I was sick for a week and a few days after got fired. You can’t eat at your desk at all. The coworkers are cool. But it’s no job security. Only take this job if you need something temporary. They have a training class each week bc they are prepared to replace you immediately."

Former Employee - Customer Service Representative says

"Managment sells you a dream of an ideal work environment during the interview. They talk about being a "family/team". There's no camaraderie! The department is run like Sales and not Customer Service. It is STILL quantity over quality driven. If you really like HELPING people, this isn't the place! They wants calls answered, that's it! They move seats often so you don't talk to co workers. If you have a complaint about anyone in management, keep it to yourself! There is no help from supervisors with regards to department complaints! Especially against upper managment. The environment is not welcoming despite the fancy signs and big windows. You are micro managed. The manager is rude and abrupt. Runs around pointing at the que monitors! The supervisors act as his patsy and not on your behalf. If you complain to HR, nothing happens. HR is on the first floor. Due to this fact, I believe they are very bias. The turnover rate is ridiculous! You are disposable. Period!"

Former Employee - Anonymous Employee says

"A good company to work for but Management needs to be changed"

Current Employee - Sales says

"Customers don't like the revolving door of the employees here, it creates low confidence and room for continuous error."

Former Employee - Sales says

"Managers hired from outside with no business sense, managerial skills, communication skills running a department. HR is a joke. Poor benefits."

Current Employee - Anonymous Employee says

"bad leadership, no communication,they do not care about there employees, low pay, a lot of turnover"

Former Employee - Manager says

"Very poor HR department--changes policies frequently, lacks consistency, and encourages conflict The company is focusing more on building an executive and director club and having "fun" events for the employees and not focusing on solving the problems and driving sales and efficiencies. Upper management are only focused on their personal gains, middle management does not communicate well, has frequent conflict, plays politics and upper management does not get involved. They just sit back and watch."

Marketing (Former Employee) says

"Oticon is onderdeel van het wereldwijd opererende Deense William Demant (WDG). Het bedrijf biedt vanuit een historische en ijzersterke filosofie, vooruitstrevende en innovatieve hooroplossingen. De Nederlandse afdeling (met onder meer de merken Oticon Medical, Bernafon, Oticon) is echter een slecht geleide afdeling. De werkdruk is gigantisch, het ziekteverzuim loopt de spuigaten uit, er hangt een zeer negatieve cultuur. Het Human Resource Management dateert uit de jaren 80: er is geen cao, er zijn geen doorgroeimogelijkheden, er is geen salarishuis, salarisverhogingen zijn slechts inflatie gecorrigeerd. Kortom, een bedrijf dat alles in zich heeft om een geweldige werkgever te kunnen zijn dankzij een prachtige filosofie en een ijzersterk productfolio maar dat niet is, vanwege de negatieve bedrijfscultuur en een management dat niet in staat is om fundamentele problemen op te lossen. En dat is jammer, want de organisatie verdient meer en beter.Innovatief en betrouwbaar productfolioNegatieve bedrijfscultuur, matige HR"

Payroll (Former Employee) says

"Steer clear and run!!! Management are full of contradictions and bully employees. Definitely the most suffocating workplace I have ever worked in. Atmosphere is toxic, and if you are not part of the P&C 'clique' you are very quickly bullied out!! Very happy to be rid of that place!!!!"

Manager (Former Employee) says

"Mission of "People First" not followed. The culture suffered terribly due to preferential treatment given to tenured employees who negatively impacted the team."

Cook/Prep (Current Employee) says

"In the morning, I prepare & serve breakfast on the grill for employees. During this period of time, I prep food for the chef to serve @ lunch. Also, I prepare fresh food for the salad bar & my sandwich station for lunch. During lunch I work the line & make sandwiches, serve the customers & replenish the salad station."

Accountant (Former Employee) says

"Great people to work with, the work an expectations are just unrealistic. Even though there are great people there, turnover is insaneco workerstoo much"

Data Entry Operator (Former Employee) says

"A very stressing work place, with very un-supportive management and too much micro management. They do not appreciate employees and their efforts, they are selective with employees by only allowing a few to grow. The only enjoyable part was the colleagues within the same department, many of them are great. Look somewhere else unless you have no other option!ColleaguesManagement, Favoritism"

Customer Service Representative (Former Employee) says

"They have a point system. If you are late clocking in no matter what you get 1/2 a point. If you are late clocking in for lunch you get 1/2 a point. If you call out or get sick it’s 1 point. You only get 2 points during your first 90 days and then your fired. If you do not book enough appointments they WILL FIRE you without warning. There is no grace period. They fired people after two weeks of starting & fired me after a month. I was sick for a week and a few days after got fired. You can’t eat at your desk at all. The coworkers are cool. But it’s no job security. Only take this job if you need something temporary. They have a training class each week bc they are prepared to replace you immediately.You get PTO & coworkers"

Shipper (Former Employee) says

"Once worked in shipping department. The worst environment. Politics very bad! Thanks I left and saved my sanity. Too many old grumpy people not condusive for your mental health."

Cadre supérieur (Current Employee) says

"Entreprise en pleine expansion mais personnel sous pression. Management toxique de la part des directeurs qui n'ont pas les idées claires. L'information circule peu entre salariés. Beaucoup de tensions entre collègues. Production en salle blanche digne des années 80... Aucune méthode de travail moderne. Très rare évolution de carrière. Augmentation de salaire annuel à 2% en moyenne. Ne survit que par l'appui du groupe danois. Pas de restaurant d'entreprise."

Production Technician (Former Employee) says

"This company sure doesn't care about their employee and very a stressful job with no future I also don't recommend to work there unless you got a higher degree.short break"

Invoicing Specialist (Current Employee) says

"Not a good work environment for anyone looking to advance in a career even with time in the company. This company does not care about their employees I wouldn't recommend working here."

Patient Care Coordinator (Former Employee) says

"Worked for the company for over 15 years. They were hiring new employees for my position for more money than I was making. Motto is people 1st but in reality it should be sales, sales sales. Not enough training for hearing instrument specialists and very unrealistic expectations of staff. They eventually closed my office after telling me I wasn't smart enough to be a specialist after 15 + years working in front office.Patients were wonderfulNo room for advancement, high staff and management turnover"

Lead Reimbursement Analyst (Current Employee) says

"This company appears to be one that’s innovative and wanting to be a huge competitor however, they’re close minded and unwilling to learn how to operate in the year 2019. Everything is about numbers yet, not taking time to appreciate the people that make the “numbers” possible. Horrible work/life balance. High turnover rate. Find a better place to work.Free coffeeEverything else"

Project Manager (Current Employee) says

"This company has good people on the front lines. But the Management culture there does not value it's employees and it shows in the attitude of the workforce. It's sad because this could be a great place to work otherwise"

Crew Member (Former Employee) says

"The company does not appreciate long term employees, many times terminating employees that have in at the company for many years without notice. Production Department is treated terrible compared to other departments. Very hard to move up in the company.Locationbad food"

Hearing Aid Technician - Quality Control (Current Employee) says

"not a good environment, people and management its very difficult, there is no support from management, very toxic environment. always looking to hurt and put down people.schedulepeople"

Technician (Former Employee) says

"the management is terrible and there is no job security at all. the managers dont show any sign of respect and talk to you as if they were speaking to children"

Expertise, Repair and maintenance Technician (Former Employee) says

"Un placard, aucune évolution, moisissure des employés ...depression burnout"

Técnico em Eletrônica (Former Employee) says

"Falta muita organização, os prazos se tornam apertados por isso. É difícil entender o que a empresa espera do colaborador.Paga bemFalta de organização"

Clerical Lead in Audiology Tech Support (Former Employee) says

"Strictly schedule very well managed by computerized devices. Middle and low level management without a realistic vision over the entire business like a whole. The organizational culture was strong when the company was smaller but it start fading out once it grew. In production the hardest part of the job is to reach the high efficiency which is a common point for any production business. I enjoyed the multicultural environment and the real teamwork in some situation of real pressure."

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